Refund Policy

Pixalera offers subscription-based plans billed monthly or annually. We understand that circumstances change and we want to ensure a fair experience for all our creators.

This Refund Policy applies to all payments made to Pixalera for subscription plans. Payments are processed securely via Razorpay.

By subscribing to any Pixalera plan, you acknowledge and agree to this Refund Policy.

You may be eligible for a refund in the following situations:

• 7-day money-back guarantee — If you are not satisfied with your subscription, you can request a full refund within 7 days of your initial purchase.
• Technical failure — If a significant technical issue on our end prevented you from using the service for more than 72 consecutive hours and our support team was unable to resolve it.
• Duplicate charge — If you were charged more than once for the same subscription period due to a billing error.

Refunds are issued to the original payment method. Processing time depends on your bank (typically 5–10 business days).

The following are not eligible for refunds:

• Subscription fees after the 7-day refund window has passed
• Partial month refunds — we do not prorate unused days
• Annual plans after the 7-day window, except in cases of technical failure
• Accounts suspended or terminated for violation of our Terms of Service
• Add-on purchases or one-time feature unlocks

To request a refund, follow these steps:

1. Email us at teams@pixalera.in with the subject line "Refund Request".
2. Include your registered email address and the reason for the refund.
3. Our support team will review your request within 2 business days.
4. If approved, the refund will be initiated via Razorpay to your original payment method.

We may ask for additional information to verify your account and process the refund.

Once a refund is approved:

• • Razorpay processes the refund within 2–3 business days
• • Your bank may take an additional 5–10 business days to reflect the amount
• • UPI refunds typically appear within 24–48 hours
• • Credit/Debit card refunds may take up to 7–10 business days

You'll receive an email confirmation once the refund has been initiated.

When you upgrade from a lower plan to a higher plan mid-cycle, you will be charged the prorated difference for the remaining days in your billing period.

When you downgrade, the change takes effect at the end of your current billing cycle. No refund is issued for the unused days on the higher plan.

When you cancel your subscription, you retain access to your paid plan until the end of the current billing period. No partial refunds are issued for cancellations.

We encourage you to contact us directly before initiating a chargeback with your bank. Most issues can be resolved quickly through our support team.

Initiating a chargeback without contacting us first may result in immediate suspension of your Pixalera account pending resolution. If a chargeback is found to be fraudulent, we reserve the right to permanently terminate the account.

We work with Razorpay's dispute resolution process and will provide all necessary documentation to resolve legitimate disputes.

For refund requests or billing questions, reach us at: